Terms&Conditions

Terms & Conditions — CraftGlow™

Welcome to CraftGlow™. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Company information

CraftGlow™ is a brand owned and operated by:

Company name: BujZoone
KvK number: 97922129
VAT / BTW: NL005298807B84
Registered address: Klimopstraat 7, 2802 KP Gouda, The Netherlands
Email: bujzoone@gmail.com

2. General

These Terms & Conditions apply to all products and services offered on craftglow.net.

By placing an order, you confirm that:

• You are at least 18 years old, or have permission from a legal guardian

• The information you provide is accurate and complete

3. Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to cancel an order in the event of:

• Unavailable stock

• Payment not completed

• Incorrect shipping information

• Suspicion of fraud

If your order is canceled, you will receive a full refund.

4. Pricing

All prices shown on our website include VAT (BTW) where applicable.

Shipping costs, if applicable, are displayed during checkout.

We reserve the right to change prices at any time, but any change will not affect confirmed orders.

5. Payment

We use Mollie Payments as our secure payment provider.

Available payment methods include (depending on location):

• iDEAL

• Apple Pay

• Google Pay

• Credit Card (Visa / MasterCard / Maestro)

• Klarna 

• Blik
• And other payment methods

All payments are processed securely. We do not store full payment data.

6. Shipping & Delivery

We collaborate with trusted logistics partners to deliver orders to customers worldwide.

Estimated processing & delivery time:

• Processing time: 1 day

• Delivery time: 5–10  days

These are estimates. Delivery times may vary depending on destination, carrier delays, customs, or high seasonal volumes.

Customers are responsible for providing correct shipping information. Incorrect addresses may result in additional delays or fees.

7. Returns & Refunds

You have the right to request a return within 30 days of receiving your order, provided that the product is unused, undamaged, and in original packaging.

To request a return, contact us at:
bujzoone@gmail.com

Items that cannot be returned:

• Customized or personalized items

• Used, damaged, or incomplete products

Refunds will be issued in the original payment method once the returned product is inspected.

Return shipping costs are paid by the customer unless the item was defective or incorrect.

8. Warranty

If you receive a defective or damaged item, notify us within 48 hours of delivery with photos showing the issue.

We will:

• Replace the product

• Issue a refund, depending on availability

9. Liability

CraftGlow™ is not responsible for:

• Delays caused by couriers or customs

• Incorrect addresses provided by the customer

• Local customs fees, taxes, or import duties (if applicable)

10. Personal data & privacy

We protect your personal information in accordance with GDPR.

More details can be found in our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
The latest version will always be available on our website.

12. Contact

For questions or support, contact us at:

📧 bujzoone@gmail.com